You can inspire and achieve by your attitude and actions.

Customer satisfaction and perfect performance. We exist to satisfy our customers and do everything in our power to add value to the customers’ experience.

We treat everyone with respect and dignity. We don’t call our people ‘staff’, they are part of the ‘team’. All ideas are encouraged and every individual counts.

We strive for excellence and are never satisfied – always raising the bar to keep improving, even if it means changing everything we do. We don’t get complacent and have never arrived.

Communication is both direction – listening as well as talking. Get communication going continuously and in as many ways as you can.

We continuously find ways to reduce expenses, cut our shrinkage and improve productivity.

Commit. Take ownership. Be responsible for your actions and results. ‘Do or do not – there is no try’.

Depend on others and others must be able to depend on you. Teamwork means supporting and coaching all around you. We succeed through the effort of our teams not through individual performance.

Act in a manner that instils trust in all our team, customers and partners.

Operate with honesty and integrity. Never tolerate a breach of integrity.

Make decisions, take action, and get the right things done. Everything we do, we do with a true sense of urgency. Do the right thing now.